Schedule Ford Service in Franklin, KY

How to Schedule a Service Appointment at Hunt Ford

The online appointment process walks you through your vehicle, requested services, visit preferences, and available appointment times. Here is what to expect as you move through the scheduler.

1. Enter Your Vehicle Information

Start by identifying the vehicle you want serviced. You can enter your VIN if you have it available, but the VIN field is optional. Providing it can help identify vehicle-specific information such as maintenance history, open recalls, and service recommendations.

You will also be asked to select your vehicle's make, year, model, and vehicle type. Mileage can be entered as well, but it is optional.

Before starting, it can help to have the following information nearby:

• Your vehicle year, make, and model
• Your VIN, if readily available
• Approximate current mileage
• Any warning lights or symptoms you have noticed

2. Select the Service Your Vehicle Needs

Next, choose the maintenance or repair services you would like added to your reservation. The scheduler presents common Ford service categories so you can quickly select what applies to your vehicle.

Available selections may include The Works®, an oil change, battery service, brake service, and tire rotation. You may also see options for cooling-system service, filters, wheel alignment, lights, wipers, and tire repair or replacement.

If you have a problem but do not know exactly what needs to be repaired, you can select a diagnostic concern instead. The scheduler provides choices for issues involving brakes, the engine, electrical systems, climate control, steering, transmission, or noises and vibrations. There is also an option for drivers who simply are not sure where the problem is coming from.

This is especially useful when you can describe what the vehicle is doing but do not yet know the cause. Diagnosis time can vary, so your reservation secures the vehicle drop-off time rather than guaranteeing when diagnostic work will be completed.

3. Choose Your Service Location

After selecting your services, the scheduler will ask you to confirm the available service location. For an appointment at the dealership, choose the At Our Shop option and continue.

Your reservation summary remains visible as you move through the process, making it easier to confirm the vehicle and services you have already selected.

4. Tell Us What You Will Do While Your Vehicle Is Serviced

The next step asks how you plan to handle your time while the vehicle is being serviced. Current scheduler options include:

• Wait on site
• Request a shuttle
• Drop the vehicle off

Select the option that works best for your visit and continue to the appointment calendar.

5. Choose an Available Date and Time

The appointment calendar shows available dates and service times at Hunt Ford. Select the day that works for your schedule, then choose one of the available appointment times displayed for that date.

Your summary will show the vehicle, selected services, service location, and your wait, shuttle, or drop-off preference so you can verify the details before continuing.

6. Review and Submit Your Reservation

The final screen provides a reservation summary before you schedule the appointment. Review your selected services, service location, date, and appointment time carefully.

You can also add optional comments for the service team. This is a useful place to describe warning lights, noises, driving symptoms, or another concern that may not be fully explained by the service selections.

Finally, choose how you would like to receive appointment communication. The scheduler allows you to select text messages, email, or both. Once everything looks correct, select Schedule to submit your reservation.

What Should I Have Ready Before Scheduling?

You do not need every detail about your vehicle to begin. Having a few pieces of information ready can make the process faster and give the service team a clearer picture of what you need.

• Vehicle year, make, and model
• VIN if available
• Approximate mileage
• The maintenance service you need
• A description of any problem or warning light
• Your preferred appointment date and time
• Your preferred communication method

If you do not know which repair to choose, you do not need to diagnose the problem yourself. Select the closest diagnostic concern in the scheduler and provide additional details in the comments field.

Check Current Service Specials Before Your Appointment

Before submitting your appointment, review our current Ford service and parts specials. Current offers may provide savings on eligible maintenance, tires, brakes, batteries, parts, or other service needs.

Offers and eligibility can change, so review the details of the current special before your service visit.

Need Another Way to Service Your Ford?

A traditional dealership appointment is not the only service option available through Hunt Ford. Depending on the work needed and your location, you may also qualify for Ford Mobile Service or Ford Pickup & Delivery.

Ford Mobile Service

Ford Mobile Service can bring eligible routine maintenance services to your home, workplace, or another qualifying location. Service availability depends on the work needed, your location, scheduling, and dealership criteria.

Ford Pickup & Delivery

With Ford Pickup & Delivery, eligible customers can have a drivable vehicle picked up, serviced at the dealership, and returned afterward. Availability and distance restrictions may apply.

Frequently Asked Questions About Scheduling Ford Service